Shipping and handling

SHIPPING POLICY UPDATE TO OUR CUSTOMERS

 

Effective February 6, 2023, Global Views implemented new shipping fees due to the ongoing global supply-chain issues and inflationary pressure. We value you as a loyal partner and understand the impact these increases may have on your business. We are thankful for your ongoing support and understanding.

• White Glove Service: $529.00; New York City Boroughs: $629.00

• Global Views Rate / Zone Shipping chart: increases in selected states.

• Additional Remote Access zip codes to be charged actual freight charges: 02535, 02539, 02552, 02554, 02557, 02564, 02568, 02573, 02575, 02584, 06390, 11964, 11965, 43436, 43438, 58701, 59716, 80487, 81430, 81611, 81620, 81637, 92003, 96799.

 

Please download a copy of the shipping policy for details: 2023 SHIPPING RATES

Should you have any questions, please feel free to contact your sales team professional, or our customer service team.

 

SHIPPING BASICS

1. Parcel services such as UPS and FedEx are utilized for smaller orders that are not fragile and meet parcel size restrictions. These carriers can also provide overnight and express shipping at higher rates. All parcel residential shipments are shipped direct signature required.

2. Less than truckload (LTL) carriers, also known as common carriers, provide transportation for palletized goods or items with size and weight dimensions that exceed parcel carrier limits.

3. Third Party Prepaid Billing is available by customer request.

4. Accessorial charges are ancillary costs levied by LTL carriers for additional services such as:

   • RECONSIGNED: A reconsignment fee will be applied to the shipment whenever an address change is made after a tracking number has been assigned and/or it has left the Global Views warehouse. LTL or common carrier reconsignments are subject to a $50.00 base fee. If the shipment has to change destination terminals, additional freight charges will apply, and will be provided at the time of the request. Parcel reconsignments are subject to a $50.00 base fee, as well as additional fees per package and transportation charges when applicable. Additional package and transportation charges will be provided at the time of the request. Redelivery: A LTL/Common Carrier shipment is subject to a redelivery fee after an appointment was set up and the delivery attempt was made, but the consignee was not available to receive shipment. Redelivery fees are applied for each attempt made.

   • REFUSED SHIPMENTS: All refused shipments are subject to a 25% restocking fee and shipping charges both ways. Global Views reserves the right to generate invoices associated with these costs.

5. White Glove Service is offered by specialty providers for an additional cost.

Details on white glove services

• $529.00 - All locations except New York City (5 Boroughs) in addition to Base Shipping and Handling

• $629.00 - New York City (5 Boroughs) in addition to Base Shipping and Handling

• Additional charges may apply to locations that are considered remote or restrictive access areas by our white glove providers. We will notify of additional charges before shipping for approval. Previously undisclosed delivery issues at destination may cause additional fees, e.g. building elevator size will not accommodate product, more than the allotted.

What is part of the white glove service?

• Lift-gate service

• Inside delivery - room specific

• 2 to 3 person delivery from 8AM to 6PM

• 2 flights of stairs included

• Unpacking & debris removal

• 30 to 45 minutes on site

• Light assembly using an adjustable wrench & screw driver (non-electrical)